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Information on the Ombudsman's Office


If you remain unhappy with our response to your complaint then you can refer it to the Office of the Ombudsman.


The Ombudsman is fair, independent, and free to use.  The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint.

The best way to contact the Ombudsman is by:


• Clicking on the ‘Make A Complaint’ link at


You can also:

• Write to the Ombudsman at: 6 Earlsfort Terrace, Dublin 2, D02 W773

• Call the Ombudsman on 01 639 5600 if you have any queries.